TAPLYTAPLY

Terms of Sale

Derniere mise a jour : May 5, 2026

These Terms of Sale (hereinafter "ToS") govern any order of physical products placed with TAPLY (hereinafter "we", "our" or "TAPLY") via the website taply.so.

By placing an order, you acknowledge having read and accepted these ToS without reservation. These ToS supplement the Terms of Service and the Return Policy.

1. Seller Identification

The products offered for sale on taply.so are sold by:

  • Company name: RM ECOM
  • Registered office: 18 rue Goubet, 75019 Paris, France
  • SIREN: 883 393 944
  • SIRET: 883 393 944 00011
  • EU VAT number: FR30883393944
  • Email: hello@taply.so

2. Purpose

These ToS define the conditions of sale, between TAPLY and the customer (hereinafter "Customer"), of the physical NFC products offered for sale, in particular NFC plaques, as well as NFC cards, NFC stickers, coasters, keychains, badges and any other physical medium sold by TAPLY.

3. Products

2.1 NFC Plaques and Other Products

TAPLY NFC plaques are physical media containing a programmable NFC chip that, when tapped with a compatible smartphone, opens a short URL of the form taply.so/s/{identifier}. This URL redirects to the destination configured by the Customer from their TAPLY dashboard.

The essential features of each product (dimensions, materials, colors, customization options) are described on the corresponding product page. Photos are provided for reference only and may show slight variations from the delivered product.

2.2 Dynamic Dashboard — TAPLY's Commitment

Although NFC plaques are physical products, their destination is dynamic and fully editable at any time from the TAPLY dashboard. TAPLY guarantees the Customer:

  • Guaranteed access to the dashboard: the Customer retains permanent access to their dashboard to manage the destination of every plaque they purchased, review scan analytics and administer their content.
  • Guaranteed URL modification: the Customer may change the destination (URL, redirect page, landing page, vCard, menu, etc.) associated with an NFC plaque at any time, as many times as needed, at no additional cost and without having to replace the physical product.
  • Identifier persistence: the unique identifier embedded in the NFC chip remains tied to the Customer's account and will not be reassigned or revoked as long as the Customer's account is active.

These commitments are provided at no additional cost beyond the purchase price of the physical product, and remain valid as long as the Customer's TAPLY account is active and the Platform is operated under normal conditions (see article 8 below).

4. Order

Any order implies full acceptance of these ToS. The order process includes:

  • Selection of product(s) and options (colors, size, optional customization)
  • Verification of the order summary and total price including taxes
  • Entry or confirmation of the shipping and billing address
  • Secure payment via our processor Stripe
  • Receipt of a confirmation email constituting the conclusion of the contract

TAPLY reserves the right to refuse or cancel any order on legitimate grounds (suspect payment, suspicion of fraud, product unavailability, manifest pricing error). In such cases, the Customer is fully refunded.

5. Pricing and Payment

Prices are displayed in euros (EUR), including all taxes (TTC) for individuals, and excluding taxes (HT) for professionals where applicable. The applicable VAT is the one in force on the date of the order.

Full payment is due at the time of the order. Accepted payment methods are: credit card (Visa, Mastercard, American Express) processed securely by Stripe. TAPLY does not have access to your full bank details.

Shipping fees are displayed before final order validation and added to the product price.

6. Delivery

5.1 Zones and Lead Times

Products are shipped to the address provided by the Customer at the time of the order. Indicative production and shipping times are listed on the product page and in the confirmation email. Personalized products are subject to additional production time.

5.2 Tracking and Receipt

A tracking email is sent as soon as the package is dispatched. Upon receipt, the Customer is invited to check the condition of the package and the conformity of its content. Any anomaly (damaged package, non-conforming or missing product) must be reported within 48 hours to hello@taply.so, with supporting photos.

5.3 Risk Transfer

Risk is transferred to the Customer upon actual delivery of the package to the Customer (or to a third party designated by them).

7. Right of Withdrawal

6.1 Standard NFC Plaques (non-personalized)

In accordance with Article L.221-18 of the French Consumer Code, you have a period of 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to justify reasons or pay penalties. This right applies to all standard NFC plaques and other non-personalized products in our catalog.

To exercise this right, notify us of your decision at hello@taply.so, providing your name, order number and the product(s) concerned. The product must be returned in its original packaging, in perfect condition, within 14 days of notification. The refund is issued within 14 days of receiving the return, to the original payment method.

6.2 Exclusion — Personalized Products

In accordance with Article L.221-28 3° of the French Consumer Code, the right of withdrawal cannot be exercised for goods made to the Customer's specifications or clearly personalized. The following are notably excluded from the right of withdrawal:

  • NFC plaques engraved with a Customer-specific name, text or identifier
  • NFC plaques printed with a custom logo or bespoke design
  • Bulk (B2B) orders subject to a specific quote with personalization
  • Custom NFC stickers that have been peeled or applied after delivery

The personalized character is assessed in light of the order content: any Customer-specific element (name, brand, logo, custom artwork) or any finish choice specific to the order qualifies the product as personalized within the meaning of Article L.221-28 of the French Consumer Code.

This exclusion does not affect the legal warranty of conformity or the warranty against hidden defects (article 8) nor the handling of defective or transit-damaged products.

8. Warranties

7.1 Lifetime NFC Chip Warranty

All our NFC products come with a lifetime warranty on the NFC chip. If the chip stops working under normal use conditions, TAPLY replaces the product free of charge. This warranty does not cover damage caused by misuse, impact, prolonged immersion or exposure to extreme temperatures.

7.2 Dashboard Service Warranty

TAPLY guarantees dashboard availability and the ability to modify the destination of purchased NFC plaques, under the conditions defined in article 3.2 of these ToS and article 8 of the Terms of Service. Occasional interruptions for maintenance, force majeure or external causes do not engage TAPLY's liability beyond the limitation set out in the Terms of Service.

7.3 Legal Warranty

Independently of the commercial warranty above, the Customer benefits from the legal warranty of conformity (Articles L.217-3 et seq. of the French Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code). To activate these warranties, contact us at hello@taply.so.

9. Defective or Damaged Products

If the received product is defective, damaged during shipping or does not match the order:

  • Contact us within 48 hours of receipt
  • Include photos of the product and packaging
  • We process a replacement or refund within 5 business days, with return shipping covered by TAPLY

10. Liability

TAPLY shall not be held liable for indirect damages suffered by the Customer (loss of revenue, loss of customers, damage to reputation, commercial harm) arising from the use of the products or the dashboard. TAPLY's total liability is limited to the purchase price of the products concerned.

The Customer is solely responsible for the content to which the URLs configured for their NFC plaques point. TAPLY reserves the right to disable any redirect to unlawful content, pursuant to the Terms of Service.

11. Personal Data

Data collected at the time of an order (identity, address, email, phone) is processed in accordance with our Privacy Policy. It is necessary for order fulfillment, billing and after-sales service, and is retained for the legally applicable duration.

12. Governing Law and Disputes

These ToS are governed by French law. In case of a dispute, the parties agree to seek an amicable solution before any legal action.

Failing amicable resolution, and subject to the mandatory provisions applicable to consumers, the competent courts shall be those of the jurisdiction of TAPLY's registered office.

13. Contact